To start a return, you can contact us at online@builditbh.co.za
The provision of goods and services by Build it Hillcrest is subject to availability. In cases of unavailability, Build it Hillcrest will refund the client in full within 30 days.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at online@builditbh.co.za. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at online@builditbh.co.za.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Shipped Within 3 - 5 Business Days
Delivery times will vary depending on your delivery location.
Once you have added items to your cart, you can calculate an estimate for delivery costs on the Cart page. Once you have completed the checkout process and your order has been processed, your items will be safely delivered by one of our courier partners. Delivery times will vary depending on your delivery location.
Enjoy every inch of summer – with the Aqua S oscillating sprinkler from GARDENA. The sprinkler ensures that your lawn and plants are evenly and precisely watered without forming puddles in the process. The Aqua S is designed for areas of 90 to 220 m² and can be set up in the blink of an eye. Just place it on the lawn and set the range anywhere between 7 and 17 metres using the slider. The width range of the Aqua S is max. 13 metres. Once the hose is connected, you can turn on the water and your plants will be reliably watered. It’s not just good for the plants, it also allows you to spend more time on other things. The durable material with metal components ensures that the sprinkler remains firmly on the ground. It is also worth noting that the Aqua S is protected against frost as well as UV radiation, meaning that it doesn’t always need to be removed from the lawn after use. The 5-year manufacturer’s guarantee further highlights its top-quality, together with the Made in Germany-seal. Cleaning the Aqua S is as simple as setting it up. The water connection has a built-in metal filter, which can be taken out very easily by rotating the connection. Then, just hold it under running water to clean it off. If lime builds up on the nozzles, use the needle provided: it is located at the other end of the sprinkler in a screw cap. Use it to unclog the nozzles with a quick poke.